Shipping and Returns

Under the Distance Selling Regulations, customers within the EU may cancel their order by returning any item unused and in its original packaging for any reason up to 7 days from the day after delivery for a full refund. In addition to this,The Divezone offers to exchange or provide credit for any unwanted items dispatched in the UK and returned within 30 days from the date of dispatch. Please see returns procedure below.

Returns & Exchanges

If you wish to return or exchange an item, please email The Divezone at customerservices@thedivezone.co.uk to let us know.

Please note that to enable The Divezone to issue a refund, exchange or credit, returned items must be unused, all labels and tags must not have been removed and the items must be returned in their original packaging in a saleable condition.

Please ensure that the delivery note enclosed with your order is returned with your parcel.

Items must be sent by an insured proof of delivery service, such as Royal Mail Special Delivery and goods must be adequately packaged to prevent any damage.

Please note that you will be responsible for the costs of returning the items to us. All postage charges are non refundable unless the item was delivered damaged or defective or we sent the wrong items to you.

Please allow up to 30 days for refunds to be processed and credited to your card.

Faulty Goods/Warranty

If there is a defect in any of the products then we will replace the defective products free of charge or if our customers choose not to have a replacement they are entitled to a full refund of the price of the product (or a proportionate part of the price). Customers’ statutory rights are unaffected.

We want our customers to be confident that they have the full support of our technical team when making a purchase. Should our customers believe that any product they have purchased from us is faulty, we ask that they contact us immediately letting us know the problem, giving us as much detail as they can and one of our team will let them know of the best action to take.

If the item needs to be returned we will do everything to remedy the problem as quickly as possible (this will not affect our customers’ statutory rights). A replacement product will be issued at the discretion of the management/technician. Some items may need to be returned to the manufacturers as part of their warranty confirmation requirements, we will endeavour to make this process as smooth as possible. This includes fault during use.

Delivery Info/shipping & handling

Our simplified delivery service is as follows-

Delivery within the UK: We will aim to dispatch your order within 24 hours (or 48 hours for orders placed on a weekend) for all items that are kept in stock.

All orders to the UK mainland that are over £100 value are shipped free of charge. Orders that are less than £100 will have the standard shipping rate applied. 

All orders will be sent via FedEX, DPD courier or Royal Mail First Class Recorded Mail Service.

If an item is out of stock, we will endeavour to dispatch it within 7 working days. If an order is likely to take longer than 7 working days to dispatch will we will inform you, you may then choose to cancel the order without penalty. 

Next Day/Couriered Delivery to the UK: We offer a next working day or couriered delivery service for items currently in stock and prices for this are available on request. This can include delivery on a Saturday. For further detail on price and availability simply email us and we will be happy to quote for your delivery needs.

Please note that orders must be placed on a Monday-Friday and be in by 3pm in order for the product to be delivered the next working day.

Any claim based on any defect in quality or condition of the products must be notified to us within 10 days of delivery after which it will be assumed you have accepted the goods.

Risk of damage to or loss of the product shall pass to you at the time they are delivered.

For UK couriered consignments we reserve the right to charge a GBP15 (£15) charge for redirection to address other then the delivery address specified in your original order if no one is available to take delivery.

If no delivery address is specified consignments will automatically be sent to the billing address.

Delivery out side the UK: Please email us for further information regarding delivery options and costs. For all deliveries outside the UK we will individually price the postal charge according to your delivery requirements and email you with the exact price. Further details on how to complete the order will be included in our email.

Please also note:

• If goods are to be shipped or used overseas, then it’s the customer’s responsibility to ensure that the product is able to be shipped to and used in their country.

• Goods dispatched to addresses outside of the UK may only be sent to the registered billing address held by the customer’s credit card company.

• We don’t offer refunds in relation to goods delivered to countries outside of the European Union.

• We may exchange items dispatched outside the UK at our discretion, however customers are responsible for all shipping costs associated with the exchange.

• We don’t accept any responsibility for shipment delays to items dispatched outside the UK due to customs issues and/or for any excise duties levied on a consignment.

• When an order is shipped to addresses outside of the UK, customers will be sent email confirmation which will include a number used to trace the package.